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How do the downloads work?

Downloading is the quickest, and most cost-effective way of buying certain items in the Twid Store. It is also extremely simple. Here's how it works:

Items that can be downloaded contain a DOWNLOAD option that you will see as soon as you add the item to your Basket.

Select a product's DOWNLOAD option and choose “Download Only” in the “Ship Via” drop-down box.

Along with confirmation that your order has been successfully processed, you will be sent an email confirmation of your order and this will contain a URL that you may use for up to 72 hours to pick up your order.

If, for any reason, you are not able to pick up your order, just email orders@keyfax.com and we will send the order to you direct by email.

 

What's in a Download?

All downloads are delivered in a .zip file that can be opened on a Mac or PC by double clicking on it. If WinZip is not already installed on your computer this may be downloaded free of charge at http://www.winzip.com/ddchomea.htm.

Inside the .zip you will find the product itself, plus a PDF manual.

 

Shipping within US and Canada

When you go to the CHECKOUT we give you the best range of automated shipping options, from Next Day UPS to US Mail, to download i.e. no shipping charges at all for download orders!

Our UPS Shipping Module includes:

  • Full range of options from UPS Ground to Next Day Air
  • Automatic weight/price calculations
  • Automatic email notification of dispatch
  • On-line package tracking
  • Free insurance

Shipping International

All products can be shipped Worldwide. Please be aware that you will be responsible for all duties and taxes as your package enters your country.

 

Shipping Miscellaneous

For queries regarding either Domestic or International shipping please email orders@keyfax.com, or (within USA) call us toll-free at 1(800) 752-2780.

We ship Mon-Fri in the USA. If your order is received within this time period it will normally be dispatched within one business day unless we contact you in advance.

RETURNS:

Our current return policy is as follows:

Generally, it's a 30 days and your money back guarantee on perfect condition items. We will always work with you in a flexible way regarding returns claimed as defective. We will and do reserve the right to charge a 10% restocking fee on non-defective items, at our discretion. The restocking fee for DVDs and other media that can be duplicated will be significantly higher, again, at our discretion. We do not refund shipping.

Twiddly.Bit content is 100% guaranteed to your satisfaction. If you are unhappy with your purchase you may contact us for another Twiddly.Bits library of your choice.

Please contact us at orders@keyfax.com with any questions.

 


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